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Volunteer to lend an ear to people in crisis
Lifeline’s volunteers answer more than 2,500 calls to our 13 11 14 Crisis Support Line every day from Australians in crisis. By becoming a Crisis Supporter you can offer hope to people in their darkest moments and help us achieve our vision of an Australia free of suicide.
At Lifeline Queensland, we believe that sometimes, people just need to be heard. We are seeking compassionate individuals from all walks of life to join our team of Crisis Support Volunteers. By dedicating just a few hours, you can provide empathy and understanding to those in need, helping them feel connected and supported.
We deliver the nationally accredited training for CHCSS00113 Crisis Support Skill Set on behalf of Lifeline Australia RTO 88036.
There are different ways to be a volunteer crisis supporter with Lifeline Queensland: onsite at one of our 10 locations across Queensland, or remotely from your own home as either a voice or digital crisis supporter. To find out more, come along to one of our upcoming information sessions.
Upcoming Lifeline Crisis Supporter Information Sessions
Take the first step to making a profound difference in the lives of others. Come along to an online information session to hear from our Lifeline Trainers and learn more about what's involved.
Brisbane (Kangaroo Point)
Bundaberg
Cairns
Gold Coast (Broadbeach)
Fraser District
Ipswich
Mackay
Rockhampton
Sunshine Coast (Maroochydore)
Townsville
Why volunteer?
Volunteering to answer calls to our 13 11 14 Crisis Support Line gives you the opportunity to:
- Develop your practical crisis support skills.
- Experience personal growth and development.
- Improve your communication skills.
- Increase your self-awareness.
- Give back to the community, make new connections and broaden your networks.
- Pursue further career opportunities in this area.
All accredited Lifeline Crisis Supporters are also eligible to become Lifeline Community Recovery Officers during times of natural disaster or community crisis in Queensland. Learn more about Lifeline Community Recovery here.
What our volunteers say
Crisis Supporter
"The training has taught me things that are really useful, both on the phones at Lifeline and also in my personal life. I’ve become much more aware of how to listen well to the people I love."
Crisis Supporter
"I found the training to be such a fantastic learning curve – I learned so much, about myself and others, and all in a supportive, caring environment."
Crisis Supporter
"I believe that the Lifeline training was one of the most thoroughly well-planned and well-presented educational experiences of my life."