Be the support someone needs, become a Lifeline Crisis Supporter

At Lifeline Queensland, we believe that sometimes, people just need to be heard. We are seeking compassionate individuals from all walks of life to join our team of Crisis Support Volunteers. By dedicating just a few hours, you can provide empathy and understanding to those in need, helping them feel connected and supported. There are different ways to be a volunteer crisis supporter with Lifeline Queensland: onsite at one of our 10 locations across Queensland, or remotely from your own home as either a voice or digital crisis supporter. Take the first step to making a profound difference in the lives of others. Come along to an online information session to hear from our Lifeline Trainers and learn more about what's involved.

Upcoming Crisis Supporter Information Session

 

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Who can volunteer

There are different ways to be a volunteer crisis supporter with Lifeline Queensland: onsite at one of our 10 locations across Queensland, or remotely from your own home as either a voice or digital crisis supporter.

Your time can make a profound difference. At Lifeline Queensland, we believe that sometimes, people just need to be heard. We are seeking compassionate individuals from all walks of life to join our team of Remote Crisis Support Volunteers. By dedicating just a few hours, you can provide empathy and understanding to those in need, helping them feel connected and supported.

We would love to hear from you if you can:

  • Demonstrate excellent communication and listening skills
  • Show empathy and maintain a non-judgemental attitude
  • Commit to volunteering 4-6 hours a fortnight
  • Meet our comprehensive selection criteria
  • Complete the nationally recognised Lifeline Telephone Crisis Supporter Workplace Training program

For remote volunteers, you will need:

  • Computer (Windows 10 / MacOS Catalina 10.15)

  • Minimum internet speed of 25 Mbps

  • USB-connected headset with microphone

  • Access to a phone

  • A second monitor is recommended

Personal Requirements:

  • Strong listening skills

  • Empathy and compassion

  • Commitment to helping others

  • Proficiency in verbal and written English communication

  • Good computer literacy

  • Blue card for working with children

  • Australian Federal Police check

Commitment when you become a qualified crisis supporter

  • Date: Weekdays & weekends

  • Time: 4-6 hours fortnightly

  • Venue: Volunteer from home or in one of our centres

Training: The role requires completing the nationally recognised Crisis Supporter Workplace Training course, delivered by our Lifeline Centres under Lifeline Australia RTO 88036. This includes 10 topics delivered live in a virtual classroom, requiring a commitment of 6-8 hours per week, followed by 12 months of professional development and phone shift hours. The course fee is $550.

Join us and make a difference in someone’s life today. 

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