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The 13 11 14 Crisis Support Line is a 24/7 telephone crisis support service operated by Lifeline. At Lifeline Queensland, we believe that no person should face their darkest moments alone and we want to bring hope to those in need.
Anyone across Australia experiencing a personal crisis, needing urgent depression help or thinking about suicide can contact the telephone crisis helpline. No matter your age, gender, ethnicity, religion or sexual orientation, our trained volunteers are ready to listen and provide support and referrals.
This is an immediate, free and confidential helpline providing short-term support for people who are feeling overwhelmed, having difficulty coping or staying safe. It is available 24/7. Text and online chat services are also available seven days a week.
What to expect when you call 13 11 14
Lifeline answers around 155,000 calls through 10 call centres every year from Queenslanders needing crisis care and suicide prevention services. Our trained Telephone Crisis Supporters are here to listen and provide non-judgmental, compassionate support to anyone in need of help.
When you dial 13 11 14, your call will be answered as soon as possible. If you are placed in a queue, please hold – the first available Crisis Supporter will answer your call.
They will:
- Listen to your situation without judgment.
- Provide immediate support and a safe space to discuss your needs, worries or concerns.
- Work with you to explore options and choices available to you.
- Provide you with referral information for other services in your local area.
If you are experiencing personal crisis, call 13 11 14 or visit the Lifeline Australia website for more information and resources about crisis support.
Volunteer to be a Crisis Supporter
Our Queensland Lifeline Crisis Support Centres deliver nationally recognised training on behalf of Lifeline Australia (RTO 88036). All of these centres are aided by fully trained volunteers.
By becoming a Telephone Crisis Supporter, you’ll help change lives by supporting people when they need it most. Together we can work toward creating a suicide-free Australia.